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Privacy Policy

Legal Disclaimer

Apixion respects your privacy and is committed to protecting the personal information of our users and visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, and AI-powered communication systems.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, and other contact details provided during phone calls, order placement, appointment requests, or form submissions.

  • Call Data: Call recordings, call transcripts, call duration, and interaction data generated when users communicate with our AI receptionist.

  • Message Data: SMS messages sent and received for confirmations, reminders, follow-ups, order notifications, and service updates.

  • Usage Data: Basic analytics related to how our services are accessed and used.

How We Collect Information

Information is collected when users:

  • Call a phone number connected to our AI receptionist

  • Verbally provide information during a call

  • Request appointment confirmations, reminders, or follow-ups

  • Interact with our website or services

How We Use Information

We use collected information to:

  • Provide and operate our AI receptionist and communication services

  • Schedule appointments and manage customer inquiries

  • Process and manage orders

  • Send transactional SMS messages such as appointment confirmations, appointment reminders, order confirmations, order status updates, pickup notifications, delivery notifications, and missed-call follow-ups

  • Improve service quality and system performance

  • Maintain security and prevent misuse

  • We do not use personal information for unsolicited marketing messages.

SMS Messaging & Consent

  • Appointment confirmations and reminders

  • Follow-up communications related to inquiries or requests

  • Order confirmations, order status updates, pickup notifications, and delivery, notifications

  • Missed-call follow-ups

Consent to receive SMS messages is obtained by:

  • Verbally agreeing during phone calls

  • Placing an order and requesting updates

  • Requesting appointment confirmations, reminders, or follow-ups

Users may opt out of SMS messages at any time by replying STOP to any message.
Users may reply HELP for additional assistance.

Sharing of Information

We do not sell personal information.

We may share information with trusted third-party service providers solely for the purpose of operating our services, such as:

  • Telephony and messaging providers

  • Data hosting and analytics platforms

  • Scheduling and automation tools

All third parties are required to maintain appropriate security and confidentiality standards.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes, unless a longer retention period is required or permitted by law.

Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

Your Rights

Depending on your location, you may have rights to access, correct, or request deletion of your personal information. Requests can be made by contacting us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Please stay up to date with our latest policies, Thank you.

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